Forbes contributors publish independent expert analyses and insights. I lead Boston Consulting Group’s Behavioral Science Lab. Nov 21, 2024, 08:15am EST Nov 21, 2024, 09:18am EST An organization’s ...

When undergoing an IT operating model transformation, focus on three key areas to ensure success: process, governance and culture. The quest for customer obsession is arduous — littered with obstacles ...

Only 4% of organizations have fully aligned operating models to support their strategic goals. AI is now the strongest driver of operating model redesign, cited by nearly 70% of executives.

NEW Event operating system uses AI-assisted workflows, and contextual automation across event operations Integrating Its platforms; Eventdex, Map D, and Krafty Labs NEW YORK CITY, NY AND TORONTO, ON / ...

Since watching my first episode of Star Trek, I have been fascinated watching the crew work seamlessly together as they follow their mission “to explore strange new worlds, to seek out new life and ...

Today’s CIOs are expected to fix everything, but only own half the process. It’s time to stop blaming leadership and start fixing our broken operating models. The idea of the “360° CIO” isn’t a future ...